Privacy Policy

General

HCL Bank House Financial Services Limited is committed to protecting and respecting your privacy. We are the data controller and will process your personal data in accordance with the Data Protection Act 2018 as updated to enact the General Data Protection Regulation 2018 (GDPR) into UK Law and any national laws which relate to the processing of personal data (“data protection legislation”).  Please read the following carefully to understand our views and practices regarding information we collect about visitors to our website.

Visitors to our Website

We may collect and process personal data about you in the following circumstances:

  • whenever you provide information to us when reporting a problem with our website, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
  • when you visit our website, we will retain details such as traffic data, location data, weblogs and other communication data, and the resources that you access (see section on Cookies below); and
  • whenever you disclose your information to us, or we collect information from you in any other way, through our website.

We may also collect data in the following ways:

IP Address

We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies

Cookies are information packets sent by web servers to web browsers and stored by the web browsers.  The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. This website uses cookies to provide you with a service you have requested.

This website was designed using WordPress and some of the plugins use cookies. These are first party cookies, which means they are a small amount of text stored in the user’s computer that is created by the website the user is visiting. By default, first-party cookies are allowed in every web browser.

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We may use your personal data for our legitimate interests in order to:

  • provide you with information, or services that you requested from us;
  • allow you to participate in interactive features of our website, when you choose to do so;
  • ensure that content from our website are presented in the most effective manner for you and for your device;
  • improve our website and services;
  • process and deal with any complaints or enquiries made by you; and
  • contact you for marketing purposes where you have signed up for these

Google Analytics is used to analyse the use of this website and generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

Blocking Cookies

Most browsers allow you to refuse to accept cookies.  In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

In Google Chrome, to see how you can adjust your settings to refuse cookies on your computer or mobile device please visit https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en&oco=0

In mac OS High Sierra visit https://support.apple.com/en-ae/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For iOS devices https://support.apple.com/en-gb/HT201265

Blocking cookies will have a negative impact upon the usability of some websites.

Website Links

Our website may contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.

Images

All images are copyright Richard Harris of HCL Bank House

Changes to our Privacy Policy

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data.

If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

Contact Us

We have appointed a Privacy Officer to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Privacy Officer, David Hipkiss, by emailing : david@hclbankhouse.co.uk, telephone 01902 851140  or write to The Privacy Officer, 1 Church Road, Brewood, Staffordshire, ST19 9BT. This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/

Last updated: 30th January 2019